Q&A: Business Systemization – Where Do I Begin?

Layla at ProcessDriven November 17, 2023

What product operations is and how to build it at your company

Lenny's Podcast Product Career Growth November 16, 2023

• Product ops absorbs operational work so PMs can focus on strategy.
• Three pillars: data insights, customer research, and process standardisation.
• Start with one hire, one pillar, and quick wins to build momentum.

How to use ClickUp dependencies to enforce task order

Layla at ProcessDriven November 10, 2023

• The only ClickUp feature that blocks out-of-order work
• Dependencies uniquely trigger automations — no other relationship can
• Duplicating tasks breaks dependency links; duplicate one level higher

Three-step feedback loop system for small business teams

Layla at ProcessDriven October 20, 2023

• "Thank you for your feedback" is a direct path to the trash.
• Start internal: test the system on your team before facing clients.
• Feedback only improves your business if one person owns the review step.

Turn SOPs into Task Templates So Teams Actually Use Them

Layla at ProcessDriven September 22, 2023

• SOPs buried in binders get ignored; embed them in tasks instead.
• Link SOPs via hyperlink — never paste, to avoid versioning chaos.
• One task per person per work session is the right granularity.

Why HR should own compensation strategy, not just watch it happen

HR Party of One September 21, 2023

• Uninvolved HR directly causes the retention disasters it's blamed for fixing
• A five-step process to audit, research, and own compensation strategy
• One bad hire salary decision drove out a top performer and missed annual revenue

How digital organisation reduces stress and multiplies team efficiency

Beyond the To-Do List - Productivity for Work and Life September 18, 2023

• Digital stress is invisible until it's gone — then the relief is immediate.
• Disorganisation costs multiply across teams, not just the individual.
• Onboarding can drop from three months to three weeks with consolidated tools.

Five common mistakes that make SOPs ignored and outdated

Layla at ProcessDriven September 8, 2023

• Video-only SOPs are impossible to skim or cheaply update.
• SOPs written by managers, not practitioners, get ignored.
• Optimise for retrieval speed — created once, used dozens of times.

Building a YouTube production workflow in SmartSuite

Layla at ProcessDriven September 1, 2023

• Linked records connect footage, keywords, and playlists without duplication
• A separate social posts app lets you scale repurposing up or down per video
• Make automation creates file records automatically on every Drive upload

Why you should stop categorizing PTO days

HR Party of One August 24, 2023

• No PTO category list is ever complete — employees will always complain
• Separate buckets incentivise employees to lie about why they're off
• One unified PTO pool gives flexibility without HR policing reasons

How to survive a critical data loss without losing your business

Rob Walling August 20, 2023

• A missing WHERE clause wiped every customer credit card token overnight.
• Three ranked recovery plans meant the team had a fix within 30 minutes.
• Untested backups have shut down seven-figure startups — test yours monthly.

Build a DIY vehicle maintenance tracker in SmartSuite

Layla at ProcessDriven August 18, 2023

• Formulas auto-calculate next service mileage so you never miss an interval
• Service manual screenshots live inside the app — pull them up on your phone
• Recurring alerts fire every 3 months even if you stop logging miles

How marketing technology works and when to hire for it

Lenny's Podcast Product Career Growth August 13, 2023

• MarTech ownership becomes critical at 100–150 people, not earlier.
• Post-iOS 14, mobile attribution is probabilistic — most teams aren't ready.
• Build and buy beats build vs. buy: buy 90%, build the differentiating 10%.

How to design events people actually remember — and get more from any event

Beyond the To-Do List - Productivity for Work and Life August 7, 2023

• The details between sessions — not the sessions — make events unforgettable.
• Bad first impressions at events are nearly impossible to recover from.
• 90% of event learning is forgotten without deliberate post-event consolidation.

How to measure and improve developer productivity with Nicole Forsgren

Lenny's Podcast Product Career Growth July 30, 2023

• Shipping smaller changes more often makes systems faster and more stable.
• 80% of teams fail because they never define what they're actually trying to fix.
• Speed and stability are not a trade-off — they move together statistically.