Communication

YouTube

How to start and navigate difficult conversations at work

Coaching for Leaders July 22, 2024

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Communication 9

Conflict resolution 8

Objection handling 5

• A three-step framework turns any charged conversation into a structured dialogue
• Never commit in the call — email removes pressure on agreeable negotiators
• Pre-negotiate the meeting agenda to guarantee airtime with domineering executives

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Conflict resolution

YouTube

How to turn workplace conflict into productive outcomes

Coaching for Leaders July 22, 2024

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Conflict resolution 9

Management 6

Processes & SOPs 5

• The blame frame ends in punishment — the aim frame ends in solutions
• Wants clash; underlying needs almost always have common ground
• Build team relationships before conflict strikes, not during

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Conflict resolution

YouTube

How to recognise and escape high conflict before it traps you

Coaching for Leaders July 22, 2024

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Conflict resolution 9

Resilience & grit 5

• Humiliation — not anger — is the hidden fuel of escalating conflict.
• Binary group identities predictably trigger bad behaviour in any setting.
• A 3-to-1 positive-to-negative interaction ratio builds resilience before conflict hits.

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Management

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How to detect and eliminate organizational sabotage

Coaching for Leaders July 22, 2024

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Management 9

Processes & SOPs 8

Conflict resolution 6

• 1944 CIA sabotage tactics are alive in your meetings today
• Every destructive habit hides behind a legitimate virtue
• Fix committees, CC overload, and haggling with three steps each

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Conflict resolution

YouTube

How to repair trust after betrayal: Henry Cloud's framework

Coaching for Leaders July 22, 2024

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Conflict resolution 9

Resilience & grit 6

• Forgiveness frees you from betrayal — trust still has to be earned separately.
• Your past wounds silently sabotage today's business decisions.
• Reacting immediately after betrayal is the worst move a leader can make.

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Communication

YouTube

Starting difficult conversations about race at work

Coaching for Leaders July 22, 2024

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Communication 9

Conflict resolution 7

• A 10-second script to open any race conversation without ambushing anyone
• Why calling someone in privately beats calling them out publicly
• Benefit of the doubt keeps your brain sharp — not naive, strategic

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Conflict resolution

YouTube

How EOS helps nonprofits build a culture of honest communication

EOS Worldwide July 17, 2024

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Conflict resolution 9

Business operating systems 6

• EOS turns conflict avoidance into structured, healthy team dialogue.
• Sky High for Kids CEO shares how hard conversations became a strength.
• Open, honest communication in the moment as a practiced discipline.

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Delegation

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How visionary/integrator relationships evolve through three phases

EOS Worldwide December 6, 2023

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Delegation 8

Conflict resolution 7

• VI duos move through three predictable phases as trust deepens
• Visionary must progressively let go — integrator earns expanding authority
• Conflict in phase three is healthy; shared vision resolves it

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Conflict resolution

YouTube

Four real HR horror stories and how professionals handled them

HR Party of One October 5, 2023

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Conflict resolution 9

Compliance & regulation 7

Processes & SOPs 5

• Why a signed employee handbook is your first line of defense
• Composure and humor can defuse even a board-room Freudian slip
• Revoke building access immediately — or face clogged toilets

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Communication

YouTube

How to navigate office politics with a winning strategy

Dr. Grace Lee July 15, 2023

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Communication 9

Conflict resolution 7

• The hidden org chart — not the formal one — is where power lives.
• Win-win beats compromise: make others feel understood, not just appeased.
• Political landscapes shift with restructuring, growth, or crisis — stay alert.

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Management

YouTube

How to coach and manage your most difficult managers

HR Party of One May 18, 2023

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Management 9

Conflict resolution 5

• A six-step plan to fix problem managers before termination becomes necessary
• Train all managers together so the difficult one doesn't feel targeted
• Skip-level meetings and 360 feedback reveal whether coaching is working

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Conflict resolution

YouTube

Five principles for handling passive-aggressive coworkers professionally

Dr. Grace Lee April 1, 2023

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Conflict resolution 9

Communication 7

• Responding aggressively to passive aggression sanctions and escalates it
• The SBI framework turns conflict into structured, professional feedback
• Five positive interactions are needed before one corrective one lands

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Conflict resolution

YouTube

How to resolve workplace upsets through deeper listening

Bill Gallagher February 28, 2023

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Conflict resolution 9

Communication 7

• Every complaint hides a violated value — find it to resolve conflict
• Stop arguing positions; get curious about what the other person cares about
• Naming the unspoken virtue shifts adversarial dynamics almost immediately

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Conflict resolution

YouTube

How to redirect polarizing conversations in the workplace

HR Party of One September 1, 2022

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Conflict resolution 10

Compliance & regulation 6

Processes & SOPs 5

• Unchecked workplace talk can create legal liability under four federal laws
• Five ready-made phrases let managers redirect any conversation without confrontation
• Culture guides and ongoing manager training prevent escalation before it starts

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Management

YouTube

Using personality assessments to improve employee retention

HR Party of One April 14, 2022

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Management 9

Conflict resolution 7

Communication 6

• Personality tests work best after hiring, not during it
• Managers must know their own profile before coaching others
• Tailor rewards and training to personality data or risk losing staff

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