Operations: Processes & SOPs
Showing 262 articles for Operations: Processes & SOPs.
Process accountability: fixing breakdowns at departmental handoffs
Bill Gallagher
December 30, 2020
Processes & SOPs
9
Management
5
- Breakdowns happen at handoffs between departments, not inside them
- One owner plus metrics on a process surfaces root causes fast
- PACE framework maps core processes, assigns owners, drives improvements
How process accountability charts fix cross-department breakdowns
Bill Gallagher
December 29, 2020
Processes & SOPs
9
Management
5
- Breakdowns happen at handoffs between departments, not inside them
- One owner plus clear metrics eliminates cross-functional chaos
- A menu of standard options beats infinite sales-team improvisation
Outsourcing & delegation
YouTube
How to build and outsource an SEO team using a three-step framework
Ahrefs
December 2, 2020
Outsourcing & delegation
9
Processes & SOPs
8
SEO
7
- SOPs must come before hiring — document every step in detail first.
- Hire specialists per task, not one freelancer for all of SEO.
- Kanban boards map SOP steps to columns, keeping remote teams aligned.
Cameron Herold: Run Smart Meetings That Actually Scale Your Business
Bill Gallagher
October 28, 2020
Processes & SOPs
9
Management
8
Business operating systems
6
- Bad meetings are a training failure, not an inevitable corporate tax
- No agenda, no attendance — every invite needs purpose, outcomes, and timed items
- Label each agenda item: info share, creative discussion, or consensus decision
How to make your business more valuable by doing less
Bill Gallagher
May 27, 2020
Processes & SOPs
9
Automation & tools
8
Communication
7
- Outsourcing first — before optimising — sets everyone up for failure
- Indecision has a measurable 23x multiplier effect on team slowdown
- A business tied to its founder can't be sold, funded, or scaled
Crisis lessons from an ER doctor on the COVID front lines
Masters of Scale
May 7, 2020
Processes & SOPs
8
Management
7
Resilience & grit
6
- Efficiency without redundancy left hospitals unable to absorb any surge
- Hospitals lose money on public health — so they never prepared for pandemics
- Twitter replaced journals as real-time clinical guidance when it mattered most
Running remote teams and pivoting business during a crisis
Bill Gallagher
May 6, 2020
Processes & SOPs
9
Remote teams
8
Pivoting
7
- Zoom fatigue is real — breakout rooms and 90-minute limits fix it
- Cheap government debt is a war chest for acquisitions, not a lifeline
- Waiting for normal to return hands your customers to competitors who adapted
How Andrew Barnes made a four-day work week work at scale
How I Work
April 22, 2020
Processes & SOPs
9
Deep work & focus
7
Management
5
- Time scarcity, not management pressure, is what cuts workplace waste
- Open-plan offices cost 22 minutes of recovery for every 11-minute interruption
- Team-based accountability makes wasting colleagues' time a shared risk
How to build and run an eight-figure business from scratch
Noah Kagan
April 21, 2020
Processes & SOPs
10
Productivity & habits
7
Hiring & recruitment
6
- A 'figure filter' forces you to stop wasting time on small opportunities.
- 10x the one channel already working before starting anything new.
- Expect ten years of hard work — pick a tidal wave market to make them count.
Practical guide to moving your team to remote work fast
Bill Gallagher
April 1, 2020
Processes & SOPs
9
Communication
8
- Communication cadence — not tools — determines whether remote teams hold together
- Start-of-day and end-of-day reports replace visibility lost without a shared office
- Leaders who increase outreach during a crisis capture more market share in recovery
How execution-tracking software helps scale and sell a business
Bill Gallagher
July 17, 2019
Processes & SOPs
9
Management
7
Valuation
5
- Documented execution history directly raised a company's PE exit multiple
- Strategic priorities consistently lose to daily emergencies without a weekly system
- Tying compensation to priority achievement is the fastest habit-adoption lever
Removing middle management by mapping tasks to passion
Bill Gallagher
February 6, 2019
Processes & SOPs
9
Management
7
Outsourcing & delegation
6
- Cultural fit without task fit still drives A-players out the door
- Frontline staff voluntarily took tasks that managers had neglected for years
- Removing 14 managers freed enough budget to pay frontliners more than competitors
How to prepare a subscription content business for 10x growth
Bill Gallagher
January 30, 2019
Processes & SOPs
8
Cash flow management
8
Management
6
- Production capacity, not sales, is the real bottleneck to 10x growth
- A 30-day cash projection will fail you during a high-growth sprint
- The company you have today matches exactly how you currently lead
How well-designed meetings fix culture, alignment, and scale
Bill Gallagher
December 12, 2018
Processes & SOPs
8
Business operating systems
7
Culture building
6
- Fix the meetings first — culture and alignment follow automatically.
- 16 meeting types exist; using the wrong one guarantees poor outcomes.
- 80% of time in meetings signals metastasis, not productivity.
How to run meetings that don't waste time or money
Cameron Herold
December 2, 2017
Processes & SOPs
7
Management
5
- Average employee wastes $6,000 a year in unproductive meetings
- Letting people opt out of meetings respects their time and focus
- End five minutes early, start on time, leave phones behind