Leadership: Communication
Showing 433 articles for Leadership: Communication.
Eight reliable lessons for unreliable times
Masters of Scale
January 7, 2021
Management
9
Pivoting
7
Communication
6
- Move faster than you think possible—speed trumps perfection in crisis.
- Create your own trajectory instead of reacting to chaos.
- Repeat your message until you tire of it; your team is still absorbing.
Telling the brutal truth to your team in a crisis
Bill Gallagher
November 10, 2020
Communication
9
Resilience & grit
6
- Hiding fears from your team keeps you stuck and alone
- Admitting you have no plan can unlock collective breakthroughs
- One founder doubled his company after telling his team the brutal truth
Telling the brutal truth unlocks your team's problem-solving power
Bill Gallagher
November 10, 2020
Communication
8
Case studies
6
- Hiding a crisis from your team keeps you stuck alone.
- Admitting 'I have no plan' opened the door to a breakthrough.
- Radical honesty helped double the business within one year.
Civility as a Business Practice: Lessons from Reagan's White House
Bill Gallagher
November 5, 2020
Communication
9
Resilience & grit
7
Culture building
6
- Civility means communicating so others can actually hear you.
- Reagan treated adversaries with consistent dignity — policy fights stayed impersonal.
- Protocol office secret: look like a swan, paddle hard underneath.
Applying neuroscience to leadership: AGES, SCARF, and the threat brain
Bill Gallagher
September 23, 2020
Communication
9
Management
8
Resilience & grit
6
- Leaders routinely trigger threat responses in people without realising it.
- AGES (Attention, Generation, Emotion, Spacing) explains how brains actually retain learning.
- SCARF maps five social triggers that flip people into threat or reward mode.
Leverage Humor to Build Stronger Trust and Connection at Work
Bill Gallagher
September 16, 2020
Communication
9
Public speaking
8
Identity & self-belief
5
- One laugh builds trust faster than 17 conventional interactions.
- Humor raises message retention from 10–20% to 50–60%.
- Joke-writing is a learnable formula, not an innate talent.
Nine tactics for building a powerful network from home
Noah Kagan
August 4, 2020
Communication
9
Content marketing
6
Influencer & partnerships
5
- Adding value first — without asking — is what makes people respond.
- Reach out to up-and-comers early; relationships compound over decades.
- Hosting an event, even online, lets you meet anyone you want.
Employee engagement, wellbeing, and manager coaching during crises
Bill Gallagher
July 22, 2020
Management
9
Communication
8
Retention & loyalty
6
- Engagement stays stable in crises — but predicts whether companies recover above average
- Weekly manager check-ins measurably cut employee worry, stress, and loneliness
- Employees now choose employers based on growth opportunities, not perks or pay
How Delta's CEO navigated a $100M/day crisis with candour and conviction
Masters of Scale
June 27, 2020
Communication
9
Long-term planning
8
Cash flow management
6
- Communicate more when you lack answers, not less
- Cap load factors to rebuild confidence before chasing revenue
- Use the forced pause to accelerate investments competitors won't make
How business leaders can respond to social unrest, racism, and compounded crisis
Bill Gallagher
June 17, 2020
Communication
8
Culture building
7
- Silence in a crisis is a choice — and an expensive one for leaders
- Diverse boards and teams consistently outperform homogeneous ones
- Empathy is a learnable skill that changes how leaders listen and act
How Angela Ahrendts united Apple's global retail team
Masters of Scale
May 19, 2020
Culture building
9
Communication
7
Management
6
- Weekly unedited iPhone videos built trust with 70,000 retail employees
- Reframing stores as a community OS unlocked a new leadership mandate
- Giving managers local ownership turned employees into mission advocates
Crisis leadership: why people matter most in a downturn
Bill Gallagher
May 17, 2020
Management
9
Culture building
7
Communication
6
- Your crisis behavior is leadership judgment day — act accordingly
- MBWA still works remotely: call people, ask about their lives
- Tiny courtesies and genuine listening outlast any clever strategy
How Angela Ahrendts united global teams at Burberry and Apple
Masters of Scale
May 12, 2020
Culture building
9
Communication
7
Founder interviews
6
- A logo alone won't align a team — mission and human contact will.
- Confronting resistant executives directly unlocked Burberry's double-digit growth.
- An unedited iPhone video beat 70,000-person email for building trust.
Danny Meyer on laying off 2,000 employees during a crisis
Masters of Scale
March 24, 2020
Communication
9
Vision & mission
7
- Laying off 2,000 people to save their jobs — the paradox explained
- Restaurant margins are 3–10%; fixed costs don't pause when revenue disappears
- A single pregnant employee's email reshaped the entire relief fund strategy
Execution during a crisis: staying focused when chaos hits
Bill Gallagher
March 19, 2020
Communication
9
Vision & mission
7
Resilience & grit
6
- Leaders who stay calm in a crisis prepared 12 months earlier.
- Keep meeting rhythms — stability signals the team is not panicking.
- Change goals only as last resort; most companies quit too early.