Using employee net promoter scores to fix team disconnection
Bill Gallagher
December 22, 2020
Culture building
8
Processes & SOPs
6
- Two survey questions reveal who loves your culture — and who doesn't
- Detractors split into fixable problems and poor-fit employees
- Rolling monthly eNPS beats annual surveys for acting on results
Productivity & habits
YouTube
Stop being busy and start being productive
Cameron Herold
December 18, 2020
Productivity & habits
9
Vision & mission
6
- Busy leaders often produce little — busyness is not productivity
- A four-outcome filter cuts projects that don't drive real results
- Reverse-engineer from your three-year vision to today's top three tasks
How team visibility and shared priorities cure indecision
Bill Gallagher
December 16, 2020
Management
8
Processes & SOPs
6
- Fear of worse outcomes keeps leaders stuck in costly inaction
- Sharing the 'why' with your team removes space to procrastinate
- Dashboards and meeting habits shift accountability to the whole team
Adding people on social media is not networking
Cameron Herold
December 16, 2020
- Collecting LinkedIn connections is not the same as networking
- Mastermind groups reliably deliver a 10x return on investment
- Real networking means helping people before you ever ask for anything
Being fired by your best friend was the right call for everyone
Cameron Herold
December 16, 2020
Management
8
Case studies
7
- The leader who gets you to $100M may be wrong for $1B
- Herold knew the night before his best friend fired him
- Tough people decisions define leadership — even when it's personal
How team accountability ends leadership procrastination
Bill Gallagher
December 15, 2020
Management
8
Productivity & habits
5
- Fear of a bad outcome keeps leaders from acting on right decisions
- Surfacing decisions at team level removes the leader's room to stall
- Dashboards and meeting habits keep the whole team accountable together
Customer experience
YouTube
Replacing negative words to improve customer and sales communication
Cameron Herold
December 15, 2020
Customer experience
8
Sales systems & CRM
7
Communication
6
- "No problem" contains two negatives — swap it for positive phrases
- Script replacements like "absolutely" and train every customer-facing team
- Inspect calls regularly — most leaders haven't listened in years
Hiring & recruitment
YouTube
The seven types of COO and how to choose the right one
Cameron Herold
December 13, 2020
Hiring & recruitment
9
Management
6
Outsourcing & delegation
5
- Harvard identified seven distinct COO types — each serves a different need
- Giving the COO title too early strands the person with nowhere to grow
- There is no universal COO scorecard; the role depends on which type you need
DoorDash's original Y Combinator application video from 2013
Y Combinator
December 9, 2020
Origin stories
9
Customer discovery
7
- 100+ customer interviews led to a problem worth solving
- Founders drove deliveries themselves before hiring anyone
- $10,000 in sales in month one with no real marketing
How to get a clear yes or no from corporate prospects
Cameron Herold
December 8, 2020
B2B sales
9
Sales systems & CRM
6
- Big companies string vendors along rather than saying no
- A three-option email forces prospects to give a real answer
- Removing stalled leads is as valuable as closing a deal
How a daily manifesto reading drives company-wide alignment
Bill Gallagher
December 2, 2020
Culture building
8
Vision & mission
7
Processes & SOPs
5
- A 30-second daily manifesto reading aligns hundreds of employees fast.
- Four elements to include: purpose, core values, brand promises, BHAG.
- Random reflections after the reading turn passive listening into engagement.
Using a daily manifesto to align teams around company values
Bill Gallagher
December 1, 2020
Culture building
9
Vision & mission
7
- A 30-second daily read can align hundreds of people fast
- Four manifesto elements: purpose, values, brand promises, BHAG
- Random reflection prompts — not lectures — build shared context
How to set a BHAG that truly inspires your team
Bill Gallagher
November 24, 2020
Vision & mission
9
Culture building
6
Motivation
5
- A real BHAG must demand transformation, not just more of the same
- Financial goals fail to inspire anyone outside the ownership group
- Tie your BHAG to purpose and what your business does best
Identity & self-belief
YouTube
Your life's purpose is something to create, not find
Bill Gallagher
November 17, 2020
Identity & self-belief
8
Motivation
6
- Purpose is created by you, not discovered through searching
- Three questions reveal direction: joy, pride, and fun
- The same framework applies to your business purpose
Identity & self-belief
YouTube
Purpose is created, not discovered
Bill Gallagher
November 17, 2020
Identity & self-belief
9
Motivation
6
- Purpose is something you create, not search for externally.
- Ask what you'd be proudest to say you did with your time.
- The overlap of pride, joy, and fun defines your purpose.