Using employee net promoter scores to fix team disconnection

Executive overview

Rapid growth can make culture feel unmanageable and leave leaders out of touch with what employees actually think. Running a rolling monthly eNPS survey gives you a quarterly report you can act on — not a one-off snapshot.

Profile what's working, fix what's broken, move on people who aren't a fit.

How the survey works

• Two questions only: "How likely are you to recommend working here?" and "Why do you say that?"
• Score 9–10 = promoters; 1–6 = detractors; 7–8 = neutrals (ignore)
• Run monthly, report quarterly — creates a rolling picture instead of a one-time snapshot
• Free tools exist; no significant budget required

What to do with the results

• Promoters reveal what's working — protect those things and hire more people like them
• Detractors split into two groups: people who identified a real operational problem, and people who are simply not a fit
• Address the operational problems; exit the poor-fit employees
• Result: higher engagement, better retention, improved profits and customer satisfaction