Masters of Scale
About this creator
Masters of Scale is an entrepreneurship podcast about scaling companies, navigating leadership, and learning from experienced founders and executives.
Why they're in the library
Included for clear, credible perspective as entrepreneurship podcast about scaling companies, navigating leadership, and learning from experienced founders and executives.
Showing 461 digests for Masters of Scale.
Scaling infrastructure
Podcast
How Chewy scaled operations and trust during COVID-19
Masters of Scale
April 25, 2020
Scaling infrastructure
9
Communication
8
Case studies
6
Holiday-level demand arrived unannounced — with no playbook to follow
Infrared sensors and a daily SWAT team kept 13,000-person operations running
Seven repeat purchases needed to turn pandemic shoppers into permanent customers
How Nextdoor mobilised neighbourhoods during COVID-19
Masters of Scale
April 24, 2020
Case studies
9
Iteration & feedback loops
6
Nextdoor saw help conversations surge 262% in weeks
A kindness nudge caused 25% of flagged posts to be rewritten
Local businesses gain more reach on Nextdoor than Instagram
Founder interviews
Podcast
How US Digital Response mobilised 4,000 tech volunteers to fix government infrastructure
Masters of Scale
April 23, 2020
Founder interviews
9
Business models
8
Processes & SOPs
7
A Google Form launched in 48 hours; 1,000 volunteers signed up within days.
Governments can stand up digital services in a day during crisis — so why years in peacetime?
Mobile-first benefit forms cut application time from an hour to seven minutes.
Lyft's crisis playbook: keeping ride share running during COVID-19
Masters of Scale
April 16, 2020
Pivoting
9
Communication
8
Processes & SOPs
6
Transportation is the root of economic activity — crisis amplifies that.
120,000 drivers joined a task force in one day to fuel essential rides.
Daily founder AMAs drove employee engagement to an all-time high.
Crisis leadership
Podcast
Crisis leadership and the pivot: Ellen Kullman on leading through uncertainty
Masters of Scale
April 14, 2020
Crisis leadership
10
Pivoting
8
Case studies
7
Four crisis principles distilled from leading DuPont and Carbon through chaos.
Carbon went from Adidas shoe soles to 20,000 medical face shields per week.
Why short-term earnings focus left industries dangerously without surge capacity.
Founder interviews
Podcast
Airbnb CEO Brian Chesky on leading through the COVID-19 crisis
Masters of Scale
April 13, 2020
Founder interviews
10
Communication
8
Fundraising & VC
6
Airbnb's IPO was days away when COVID made it irrelevant
How $250M in host payouts got approved without a financial model
Crisis forced Airbnb back to its founding purpose: human connection
Founder interviews
Podcast
How DonorsChoose pivoted fast to serve teachers during COVID-19
Masters of Scale
April 7, 2020
Founder interviews
9
Pivoting
7
MVP & prototyping
5
Three-week sprint rebuilt the platform to ship supplies to students' homes
Crises make donors more generous, not less — confirmed by 2008 recession data
75% of donations come from strangers, not teachers' own networks
Founder interviews
Podcast
Crisis data reveals the mental health impact of COVID-19
Masters of Scale
April 2, 2020
Founder interviews
10
Management
7
Data & analytics
6
COVID-19 triggered two distinct mental health waves, not one
Volunteer surge kept NPS rising even as volume doubled
No OpenTable for social services — fragmentation costs lives
Founder interviews
Podcast
Hourly workers as the economic backbone during COVID-19
Masters of Scale
March 31, 2020
Founder interviews
9
Long-term planning
8
Management
6
552 employees to 7 in 12 days — and zero revenue.
Stimulus looks like relief when you can't even file for unemployment.
Long-termism means patient capital wins where microwave capitalism fails.
Founder interviews
Podcast
Leading through crisis: Reid Hoffman on humanity, survival, and opportunity
Masters of Scale
March 26, 2020
Founder interviews
10
Management
8
Cash flow management
6
Why humanity first is a leadership strategy, not a distraction
Accept some companies will die — then take the right risks
Crisis forces experiments in remote work, education, and government
Danny Meyer on laying off 2,000 employees during a crisis
Masters of Scale
March 24, 2020
Communication
9
Vision & mission
7
Laying off 2,000 people to save their jobs — the paradox explained
Restaurant margins are 3–10%; fixed costs don't pause when revenue disappears
A single pregnant employee's email reshaped the entire relief fund strategy
Founder interviews
Podcast
How Wences Casares built trust to bring Bitcoin to the masses
Masters of Scale
February 27, 2020
Founder interviews
10
Business models
7
Hiring & recruitment
6
Growing up in Argentina where savings vanished three times shaped everything.
Underground vaults and armed guards made a digital currency feel safe.
Reaching the second billion users requires being there, not reading about them.
Be a platform: building virtuous cycles for scale
Masters of Scale
February 13, 2020
Business models
9
Case studies
7
Culture building
5
Open your business to third-party developers and watch everyone win together
Shopify waited nine years before developers earned more than the platform itself
Silicon Valley underestimated retail, giving Shopify years to build unnoticed
Netflix's Reed Hastings on building a culture that scales
Masters of Scale
February 6, 2020
Culture building
9
Hiring & recruitment
8
Business operating systems
5
Over-processing every mistake builds a workforce of rule-followers, not thinkers
Netflix's public Culture Deck filters out wrong-fit candidates before they apply
The keeper test: would your manager fight to keep you if you tried to leave?
Identity & self-belief
Podcast
Friendship as a path to becoming your best self
Masters of Scale
January 13, 2020
Identity & self-belief
8
Motivation
5
Friendships expose blind spots you cannot see alone and reshape your identity
The people you befriend teach uncomfortable truths about who you are
Real friends give lasting gifts that guide how you live your entire life