Masters of Scale
About this creator
Masters of Scale is an entrepreneurship podcast about scaling companies, navigating leadership, and learning from experienced founders and executives.
Why they're in the library
Included for clear, credible perspective as entrepreneurship podcast about scaling companies, navigating leadership, and learning from experienced founders and executives.
Showing 461 digests for Masters of Scale.
How JetBlue balanced data and gut feeling through COVID-19
Masters of Scale
November 25, 2020
Why gut feeling matters as much as dashboards in a crisis
A 95% revenue drop forces brutal clarity on what actually matters
Leisure travel rebounds fast; short business trips may never return
Founder interviews
Podcast
How to learn from rejection and build an idea no one else can see
Masters of Scale
November 24, 2020
Founder interviews
10
Niche selection
8
Fundraising & VC
7
A polarised investor reaction means you have a genuinely contrarian idea
Tristan Walker built Bevel after spotting a century-old shaving problem ignored by industry
Hard nos are a gift; vague maybes are the real threat to founders
How Franklin Leonard built The Blacklist to surface overlooked screenplay talent
Masters of Scale
November 17, 2020
Case studies
10
Business models
7
MVP & prototyping
6
Hollywood's gut-feel pattern matching misses great scripts — data finds them instead
Open platform let a Staten Island kid sign with CAA within six weeks
Blacklist-sourced films earn 90% more revenue than the industry average
Business operating systems
Podcast
Dropbox's Virtual First: redesigning work after COVID forced the experiment
Masters of Scale
November 12, 2020
Business operating systems
10
Culture building
6
Work-life balance
5
Offices repurposed as Studios — no desks, only collaboration space
Neither fully remote nor open-office return works; intentional design does
Always-on culture is unsustainable; technology needs better defaults
Nike's Phil Knight: How to build a brand through authentic identity
Masters of Scale
November 10, 2020
Branding
9
Case studies
8
Business models
6
Why authentic belief in a product beats charisma-driven sales
Losing your supplier can force the brand breakthrough you needed
Picking a side — even a controversial one — builds deeper loyalty
Community building
Podcast
How online communities are built, shaped, and protected from day one
Masters of Scale
October 27, 2020
Community building
9
Case studies
6
Your first users set norms that propagate to millions automatically.
Not deciding who you're for hands control to your worst users.
Etsy's sellers were collaborating, not competing — the signal that mattered.
Founder interviews
Podcast
Building authentic customer connections through constructed characters
Masters of Scale
September 29, 2020
Founder interviews
10
Business models
7
AI strategy & adoption
6
A computer-generated influencer built a genuine, monetisable 2M-strong fan base.
Telling users something is artificial can make them trust and disclose more.
Story always beats technology — fans ignored animation upgrades, cared about the character.
How Peloton turned skeptical investors and customers into fanatics
Masters of Scale
August 25, 2020
Fundraising & VC
9
Niche selection
8
Growth hacking
7
400 VC rejections — why wrong investors waste your time
Physical trials convert skeptics; words and videos rarely do
Never force a crow-eating moment when doubters come around
How ClassPass used fatal pricing to build a fitness empire
Masters of Scale
August 4, 2020
Case studies
10
Pricing strategy
9
Business models
6
Bleed your business with low prices to win a winner-takes-all market
ClassPass discovered the untapped 'fitness dabbler' market by accident
Price hikes trigger rage — protecting the core promise keeps users anyway
Be both a painkiller and a vitamin for your customers
Masters of Scale
July 28, 2020
Case studies
9
Pivoting
7
Customer experience
6
Compliance infrastructure transformed Hearsay from nice-to-have vitamin into must-have painkiller for financial institutions.
Proactive customer engagement—resetting yearly, realigning goals—stitches vitamin and painkiller into sticky moat.
Firing unprofitable customers who fit neither mission showed real commitment to customer success and scale.
How smart founders decide which fires to let burn
Masters of Scale
July 21, 2020
Pivoting
7
Processes & SOPs
7
Management
6
Neglecting some problems is a deliberate competitive strategy, not a failure.
Assign probability and damage to each fire before deciding to act.
Deferred fires compound — watch for merging crises, not just loud ones.
Leading a historically Black college through pandemic and racial upheaval
Masters of Scale
July 18, 2020
Management
9
Cash flow management
7
Processes & SOPs
5
Spelman cut 70% of room-and-board revenue while fixed costs held.
HBCUs out-graduate peers on STEM PhDs with far fewer resources.
A Spelman student was tased — racial violence arrived mid-pandemic.
Darren Walker on racial justice, philanthropy, and the new playbook for 2020
Masters of Scale
July 2, 2020
Management
8
Founder interviews
7
Fundraising & VC
6
Why Ford Foundation borrowed $1 billion to give it away
Black entrepreneurs lack the friends-and-family capital white founders take for granted
Deniability on racism ended the week George Floyd was killed
How Delta's CEO navigated a $100M/day crisis with candour and conviction
Masters of Scale
June 27, 2020
Communication
9
Long-term planning
8
Cash flow management
6
Communicate more when you lack answers, not less
Cap load factors to rebuild confidence before chasing revenue
Use the forced pause to accelerate investments competitors won't make
Founder interviews
Podcast
Robert F. Smith on liberating human potential through business
Masters of Scale
June 23, 2020
Founder interviews
10
Hiring & recruitment
8
Business models
6
Vista's aptitude-based hiring doubled diversity and doubled revenue growth.
Paying off Morehouse debt frees graduates to play offense, not defense.
Liberating human potential is both a moral imperative and a competitive edge.