How to write the "Problem" in PAS copywriting

Executive overview

Most copy describes the problem as a product category or frustration. The real problem is a lived moment — the specific thing that happened right before the reader arrived on the page.

Dig into that scene. Find the embarrassment, the loss, the injustice. Start ugly; refine later.

The problem in PAS is a specific life moment, not a pain category.

Finding the real problem moment

  • Picture what the reader was doing seconds before landing on the page
  • Identify the feeling: embarrassment, loss, or a sense of injustice
  • Ask: could someone act this scene out if you wrote it down?
  • Different moments (personal embarrassment vs. team pressure) require different copy angles
  • Voice-of-customer research feeds this — pull the specific moments out of the data

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