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Using delegation as a tool to refine training documentation
Executive overview
Documentation written by experts skips steps that feel obvious — but aren't. Delegating a task to someone new surfaces the hidden gaps you don't know exist.
Teaching someone else is the fastest way to find what your documentation is missing.
Why experts write bad documentation
- Experts unconsciously skip steps they've internalised
- You only notice what you take for granted when someone asks "why did you do that?"
- Incomplete instructions and experience gaps are different problems — don't conflate them
How to improve documentation through delegation
- Delegate a task to a beginner with your current documentation
- Their questions reveal the missing steps
- Have an intern or EA ask you to train them — let them write the documentation from your explanation
- A learner's beginner mindset captures what the expert glosses over
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