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Three tools to fix delegation and stop being overworked
Executive overview
You have a capable team but still solve everyone's problems all day. The gap is accountability: people are responsible for tasks but not truly accountable for outcomes.
Three lightweight tools close that gap fast.
If you haven't made accountability explicit, you haven't actually delegated.
The three delegation tools
- FACE (Functional Accountability Chart Exercise) — maps every core company function to one clearly accountable owner, plus a metric.
- PACE (Process Accountability Chart Exercise) — assigns a single owner to cross-functional processes (e.g. quote-to-cash) that span multiple departments.
- Love/Loathe list — each person lists tasks they love and hate; swap tasks across the team to match energy to work, then automate or cut the rest.
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