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Building employee connection into leadership decision-making
Executive overview
Leaders often lack empathy in decisions because no one owns the people perspective. Appointing a head of people who evaluates the human impact of every plan closes that gap. Three structural habits make connection consistent: dedicated ownership, skip-level access, and physical proximity.
Empathy scales when it's structural, not personal.
Three practices to embed employee connection
- Hire a head of people whose explicit role is to assess the people impact of every decision and strategy.
- Run skip-level meetings — the CEO meets the team below direct reports to stay engaged without filtering.
- Eliminate private offices entirely; sit in different team areas with your laptop to observe and listen directly.
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