The original is one click away. Open original ↗
Managing social media DMs and comments with Semrush Social Inbox
Executive overview
Every DM and comment represents a potential customer. Semrush's Social Inbox consolidates all social messages into one place, enabling faster, more personal responses at scale.
One inbox replaces scattered social channels; quick-reply templates eliminate repetitive typing.
Setting up and organising messages
- Connect your main social profiles to Social Inbox
- Tag messages with labels (e.g. "loyal customer", "positive feedback") for easy organisation
- Assign messages to specific team members
Filtering and reporting
- Filter by assignment status to surface unanswered messages
- Sort by tags to identify common themes and sentiments
- Filter by user or message type to streamline workflow
- Export filtered messages and comments to CSV for instant reporting
Quick replies
- Click a message, then the lightning icon to access quick replies
- Create reusable message templates for common responses
- Avoids retyping the same answers repeatedly
More like this — when you're ready for early access.
Join the waitlist for a personal account and content recommendations based on what you're working on.
No spam. Unsubscribe at any time.
You're on the list. We'll be in touch before launch.