Using Kolbe A profiles to improve CEO-COO working relationships

Executive overview

CEOs and COOs process information differently — one wings it, the other needs answers first. Mistaking a COO's clarifying questions for resistance wastes time and erodes trust.

The Kolbe A Profile maps how people naturally initiate action across four modes. Running both profiles through an AI tool surfaces specific, actionable communication adjustments.

COOs are not lesser executives — they see the world differently, and understanding that unlocks the relationship.

How Kolbe A scores shape behaviour

• High first number (Fact Finder): asks many questions before starting; needs full context upfront
• High second number: must build a system or playbook before beginning
• High third number: starts immediately, plans later — typical of entrepreneurs and most CEOs
• Misreading a high Fact Finder as "arguing" is a common CEO mistake

Applying Kolbe A in practice

• Both CEO and COO should complete the profile (~$45 each)
• Direct reports can complete it once the leadership pair has a handle on their own results
• Input both profiles into ChatGPT with company context; ask how to communicate and collaborate better
• The AI output surfaces specific, practical insights the profiles alone don't spell out